I spoke to a group of civil servants this week as part of their development program’s lunchtime speaker series; the talk covered a lot of ground and I wanted to take the opportunity to share some of my key messages from the discussion.
The web is disruptive
The internet has disrupted, is disrupting, or will disrupt every business model currently in use today. To think it hasn’t, isn’t or won’t disrupt the public sector is naive at best. Understanding the impacts of these changes is critical to understanding the role of the public service because context is key and the context is now constantly changing.
GCPEDIA is a microcosm of a larger problem
GCPEDIA is still the only open communications tool that holds that could help us mitigate our geographic, ministerial and hierarchical information challenges and yet we have tremendous difficulty integrating it into the fabric of our business. The fact that as an organization we have such difficulty understanding how to best lever a technology (wikis) that is (conceptually) almost 20 years old concerns me (see: Debunking the Myths of Working More Openly).
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Welcome to #GovChat Central! I’m your host
Gamification refers to the practice of making non-game activities more like games by incorporating achievement-based reward systems.
There is a promised land for government organizations – one where citizens pay attention to public agencies’ information and pass it along to others, spreading the word for all to hear. Although there are many paths to the promised land, your journey will likely pass through Twitter. But the roads can be treacherous. You can easily get lost along the way and end up in the “land of nobody listens”, or worse, the land of “nobody cares.” While the rules are not etched in stone, the guide below will help you learn how to use Twitter effectively and lead you safely to the promised land of transparency, participation and engagement.
We are rapidly approaching the 1st Anniversary of
One of the leaders we most admire in Web 2.0 government world is Nick Charney 
