Developing Policy for Emerging Technology
#GovChat with Lovisa Williams June 20th, 2012

@thomkearney: Welcome to #GovChat Thanks for joining us this evening!

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@thomkearney: As we add them, the schedule for future chats and transcripts will be available for you at http://t.co/TCSrfnOm #govchat

@PS_leader: RT @thomkearney: Welcome to #GovChat Thanks for joining us this evening!

@thomkearney: To chat, simply use the hashtag #GovChat to be included in the chat.Try it now!

@allisonhornery: Hi #GovChat - tuning in live from the @IPAANSW #Gov20NSW Showcase - looking forward to the conversation

@Gov20NSW: Hi #GovChat - tuning in live from the @IPAANSW #Gov20NSW Showcase - looking forward to the conversation

@thomkearney: Our topic this evening will be Developing Policy for Emerging Technologies #GovChat with SPECIAL guest @lovisatalk

@camcgr: Morning from DVA Canberra #GovChat

@thomkearney: Lovisa Williams is the Senior Policy Advisor and Social Media Strategist for the U.S. Department of State. #govchat

@thomkearney: @lovisatalk manages the Department’s Internet Steering Committee #govchat

@PSSuzanne: @thomkearney ¡Hola! #GovChat

@thomkearney: @lovisatalk is the co-author for the Department of State’s first social media use policy. #govchat

@thomkearney: @lovisatalk is a member of the Federal Web Managers Council and is the co-chair for the Sub Council for Social Media. #govchat

@thomkearney: @lovisatalk specializes in how disruptive technologies require organizational transformation. #govchat

@PS_leader: @allisonhornery @IPAANSW Thanks for joining us on #GOVchat Allison! Cheers! #Gov20NSW

@thomkearney: @lovisatalk lives at the intersection of people, government, and technology. #govchat

@thomkearney: @lovisatalk ‘s work is featured in Charlene Li’s book Open Leadership as a business case. #govchat

@thomkearney: She has served for the past two years as one of the organizers for the Government 2.0 Camp in Los Angeles, CA #govchat

@FCTweedie: Lurking #govchat today - looking forward to hearing about developing policies for new tech

@thomkearney: @lovisatalk is the co-founder of the Mobile Citizen Summit http://t.co/ONy6CR9E #govchat

@allisonhornery: @PS_leader Great timing - we're demonstrating the reach of social media to 100+ public sector people and now #GOVchat is part of the mix!

@thomkearney: @lovisatalk is also a contributing blogger for The Community Manager. http://t.co/3cmPAorA #govchat

@thomkearney: Keywords for @lovisatalk: org transformation, gov20, Social Media, innovation, public diplomacy, gov20la, foodie, Mobile, Privacy #govchat

@jkonga: RT @thomkearney: @lovisatalk lives at the intersection of people, government, and technology. #govchat

@thomkearney: Check out her blog at http://t.co/Mgf9Bg3a #govchat

@thomkearney: @allisonhornery very cool! #govchat

@PS_leader: RT @FCTweedie: Lurking #govchat today - looking forward to hearing about developing policies for new tech

@thomkearney: To get started I have a few questions for @lovisatalk on tonite’s topic of Developing Policy for Emerging Technologies #GovChat #govchat

@thomkearney: And of course, tweetchats are meant to be interactive, so feel free to intersperse your ideas & opinions on our topic #GovChat #govchat

@thomkearney: @lovisatalk has posted slides as additional background http://t.co/uxwSEeow #govchat #govchat

@thomkearney: OK, first question for you @lovisatalk on our topic of Developing Policy for Emerging Technologies #govchat

@thomkearney: Q1: What do you mean by policy for emerging technologies? #govchat

@lovisatalk: A1: These are the policies & processes we develop for the effective & responsible use of social media #govchat

@lovisatalk: A1: We provide a framework to make ppl think before they post & develop tools to help them be successful #govchat

@lovisatalk: Emerging technologies includes social media, mobile, & all the new things on the horizon. Mostly consumer tech #govchat

@thomkearney: Q2: How does this relate to Gov 2.0? #govchat

@lovisatalk: A2: To successfully implement #gov20 we focus on 4 main areas #govchat

@lovisatalk: A2: policy & guidance, tools, culture, concept of community; see slides for diagram #govchat

@lovisatalk: A2: Policy & guidance are the framework we operate within. We need to learn how to use the tools #govchat

@lovisatalk: A2: Changing the organizational culture is the hardest area to address #govchat

@lovisatalk: A2: We manage all of our online communities w/ the concept of building communities to build relationships #govchat

@thomkearney: @PSSuzanne @FCTweedie @camcgr @Gov20NSW @ otherlurkers Nice to see you this evening. Thanks for joining. #govchat

@thomkearney: Q3: Where do you draw your ideals from ? #govchat

@camcgr: Lurkers - you mean family members #GovChat

@lovisatalk: A3: The communities are governed by the principles in the Open Government Directive http://t.co/e8QXtYxE #govchat

@lovisatalk: A3: Those principles are: transparent, participatory, & collaborative form of government #govchat

@lovisatalk: A3: We may not have lots of data like other agencies, but that doesn’t mean the ideals don’t apply #govchat

@lovisatalk: A3: We use these ideals for managing our online communities & interactions w/ the public #govchat

@PSSuzanne: Off topic, but worth saying: I love the international reach of #GovChat . So interesting to learn from other jurisdictions & levels of gov't

@lovisatalk: A3: We are also looking at the Fed Gov Digital Strategy http://t.co/KxLFEk16 concepts & thinking abt how to apply to SM #govchat

@thomkearney: @camcgr :) and others who watch but don't say anything. #govchat

@jkonga: Culture is the BIG issue RT @lovisatalk: A2: Changing the organizational culture is the hardest area to address #govchat #opengov

@allisonhornery: @lovisatalk Have you found having the Directive provides cut-through and creates more of a permissive culture for #gov20? #govchat

@thomkearney: Q4: Can you tell us a little about your strategy for implementing emerging technologies at State? #govchat

@jkonga: RT @PSSuzanne: Off topic, but worth saying: I love the international reach of #GovChat . So interesting to learn from other jurisdictions & levels of gov't

@PS_leader: My rule of thumb is that for every active tweetchatter there are 3 or 4 "lurkers" This ratio may be even higher in the case of #GovChat

@lovisatalk: @allisonhornery they help sell top level leadership, but still have lots of work to do on culture of organization #govchat

@lovisatalk: A4: We have 260+ locations around the world and over 2000 social media platforms & tools #govchat

@lovisatalk: A4: I provide support for all 260+ locations and 56 bureaus who want to use SM & emerging tech #govchat

@lovisatalk: 4: Best way to think of us is as an internal consulting firm for State Dept #govchat

@lovisatalk: A4:We have opted to implement a distributed model instead of a more centralized one to cover our unique geographic & cultural needs #govchat

@lovisatalk: A4: We try not to build global communities, but instead build highly customized local communities #govchat

@lovisatalk: A4: These local communities are customized for language, culture, and societal norms #gov20 #govchat #govchat

@lovisatalk: A4: We don’t get to determine which platforms/tools we use; ppl we are trying to engage tell us where to be #govchat

@lovisatalk: A4: We are using emerging technologies to build relationships & trust w/ ppl #govchat

@lovisatalk: A4: This isn’t social marketing, but closer to business development since it is focused on relationships #govchat #govchat

@lovisatalk: A4: One of the models we are looking to emulate is the “dandelion” model http://t.co/P1SIJHax #govchat

@lovisatalk: A4: Policy is the framework that helps ppl know the rules for implementing strategy & reflects ideals that are important #govchat

@lovisatalk: A4: Developing policy as a framework vs. what u will or will not do is significant change for gov #govchat

@jkonga: Wow, busy lady :-) RT @lovisatalk: A4: I provide support for all 260+ locations and 56 bureaus who want to use SM & emerging tech #govchat

@PS_leader: Thanks @PSSuzanne! That is wonder of tweetchats & is driving multi-geography & multi-level nature of growing PSleader Community! #GovChat

@thomkearney: Interesting. RT @lovisatalk: A4: We try not to build global communities, but instead build highly customized local communities #govchat

@lovisatalk: @jkonga yes & I still find time to volunteer for #gov20 :-) #govchat

@camcgr: Exactly - talk about busy RT @jkonga: Wow, busy lady :-) #govchat

@thomkearney: Q5: What kind of policies do you have in place at State? #govchat

@PS_leader: @jkonga @lovisatalk And that's just what she does before lunch! #GovChat

@jkonga: RT @lovisatalk: A4: We try not to build global communities, but instead build highly customized local communities #govchat

@lovisatalk: @camcgr @jkonga My current staff is 6 ppl including me! #gov20 #govchat

@lovisatalk: A5: We have a Social Media Use Policy called the 5 FAM 790 http://t.co/f4XWO32T #govchat

@lovisatalk: A5: Official policies are communicated via cable. The Secretary sent cables in support of using social media for diplomacy #govchat

@lovisatalk: A5: Here is an excerpt of the cable talking about how tech can impact foreign policy goals http://t.co/tCZkflSE #govchat

@lovisatalk: A5: Secretary supports ideas of innovation & empowerment of employees to use social media for diplomacy #govchat

@allisonhornery: @lovisatalk Given multiple locations, how do you tackle local cultural comms issues and still maintain consistency of message? #govchat

@lovisatalk: A5: Secretary recognizes there are many challenges to overcome, but the benefits are worth the risks we sometimes take #govchat

@lovisatalk: A5: Changing & developing the processes are still a work in progress. Good things take time! #govchat

@lovisatalk: A5: Trying to establish innovation as part of our wking environment; trying to move towards more innovative culture #govchat

@jkonga: RT @lovisatalk: A4: One of the models we are looking to emulate is the “dandelion” model http://t.co/P1SIJHax #govchat

@lovisatalk: @allisonhornery policy guidance is sent via Washington DC to all locations around the world. All activities must map to this #govchat

@PSSuzanne: Makes sense: increase relevance MT @lovisatalk We don't build global communities, instead build highly customized local communities #govchat

@lovisatalk: A5: Since policy is evolving into more of a framework, have developed a series of Field Guides to provide practical guidance #govchat

@gov20radio: Great #govchat on now with @lovisatalk #gov20

@lovisatalk: A5: We know policies esp in emerging tech are too broad to be very practical; not to mention most ppl don’t read them! #govchat

@lovisatalk: A5: Field Guides cover most commonly used tools & concepts like mobile tech or video production #govchat

@lovisatalk: A5: These guides reside on our intranet site known as the Social Media Hub #govchat

@lovisatalk: A5: If you walk thru all steps in the guide u will be compliant w/ all legal issues, policies & best practices #govchat

@lovisatalk: @gov20radio thanks! :-) Lots more good things to share! #govchat

@thomkearney: Q6: Do you have any form of governance structure in place to manage emerging technologies? #govchat

@lovisatalk: Sorry if I sent same tweet twice. Was over loading Twitter! :-) #govchat

@lovisatalk: A6: Created the Internet Steering Committee (ISC) to manage development of policy & guidance for all Internet based tech #govchat

@allisonhornery: @lovisatalk Do you also make recommendations on channels based on local SM or tech behaviour? Eg mobile in emerging economies #govchat

@lovisatalk: A6: ISC is a committee open to all bureaus, embassies, & consulates that meets mthly #govchat

@lovisatalk: A6: ISC has representatives from IT, Accessibility, Records Mgt, Security, Privacy, Info Assurance, Legal, HR etc #govchat

@lovisatalk: A6: I manage the daily operations of the ISC - help desk support, mediation b/t stakeholders & business owners... #govchat

@lovisatalk: A6: ...dev & build strategies for clients, & provide central reporting #govchat

@PS_leader: RT @gov20radio: Great #govchat on now with @lovisatalk #gov20

@lovisatalk: A6: Also I represent the Dept on the Federal Web Mgrs Council in addition to being the Co-Chair for the Sub Council for SM #govchat

@lovisatalk: A6: This connection to the interagency community allows us to share best practices, help other agencies & learn from others #govchat

@lovisatalk: A6: Our Use Policy clearly states approval for using social media happens local level; empower employees to make decisions #govchat

@lovisatalk: A6: In order to be successful need to trust & empower our employees to make decisions. This is a significant change #govchat

@jkonga: @lovisatalk Moving to innovation requires a huge change in a culture that is risk adverse. What steps have u taken. #Govchat

@lovisatalk: A6: Don’t require permission from Washington on who to engage with or how it should be done. #govchat

@lovisatalk: A6: Office Director or head American of section must communicate use of social media to other stakeholders #govchat

@lovisatalk: A6: But this is not a request for approval. Opportunity to get input & ensure risks are managed #govchat

@lovisatalk: A6: Policies, guidance, & best practices are incorporated into Field Guides to allow CMs to focus on engagement not policy #govchat

@lovisatalk: A6: What not to do? Don’t let the tools drive your decision making; requirements should do this #govchat

@jkonga: RT @gov20radio: Great #govchat on now with @lovisatalk #gov20

@lovisatalk: @allisonhornery DC does not dictate what tools to use; local decision based on local research. My team does provide tech options #govchat

@jkonga: Policies/guidelines public? RT @lovisatalk: A5: These guides reside on our intranet site known as the Social Media Hub #govchat

@gov20radio: @ourfounder You can follow along with the live chat via #govchat tag

@gmcasey1: RT @lovisatalk: A6: What not to do? Don’t let the tools drive your decision making; requirements should do this #govchat

@lovisatalk: Hmmm...did I mention my team is the Office of Innovative Engagement (OIE) #govchat

@stourang: RT @lovisatalk: A6: What not to do? Don’t let the tools drive your decision making; requirements should do this #govchat

@lovisatalk: @jkonga not yet. Working to make them or a version of them public. Most common questions I get #govchat

@thomkearney: Q7: What are some of the biggest challenges you have faced? #govchat

@gmcasey1: Interesting discussion on social media tools for gov on now. #govchat

@lovisatalk: A7: Some of the biggest challenges are culture, laws, procurement, lack of training and need for strategy assistance #govchat

@lovisatalk: A7: Changing an organization's culture is extremely difficult. It takes time b/c change is hard for ppl. #govchat

@lovisatalk: A7: Culture change is required if going to be successful. Great article on leading that change http://t.co/VufHC3bI #govchat

@lovisatalk: A7: All change is difficult for ppl & organizations. One of the hardest issues to overcome in gov is Who Owns Social Media? #govchat

@lovisatalk: A7: Power originally came from the hoarding of information, now it comes from the sharing of this information #govchat

@lovisatalk: A7: This is not an easy concept for ppl who don’t use social media to understand #govchat

@lovisatalk: A7: The concept of no one owning social is very foreign to most organizations, but is necessary if you are to be successful #govchat

@lovisatalk: A7: We are lucky to have a Secretary & senior leadership who are supportive; have #gov20 grassroots at wking level too #govchat

@lovisatalk: A7: But senior mgt who have built org are the most challenging group to convince u need to change #govchat

@lovisatalk: A7: Most current laws based on physical boundaries & did not account for Internet or social media #govchat

@lovisatalk: A7: Very difficult to get a law changed or amended. Need to find balance b/t what we want to do & the law #govchat

@lovisatalk: A7: It is possible to achieve this balance, but it takes good planning and in some cases additional paperwork #govchat

@lovisatalk: A7: There are ways to get to yes, but it takes time & patience #govchat

@lovisatalk: A7: Always caution ppl not to disregard the law since they are the controls to protect some of our most sacred ideals #govchat

@thomkearney: @lovisatalk So are you saying that Social Media should not be owned by the communications shops? #govchat

@lovisatalk: A7: Our current procurement system is not set up for us to leverage startups, single entrepreneurs, or emerging tech #govchat

@lovisatalk: A7: These procurement laws & contracting rules need to be overhauled to reflect the new marketplace & ways of doing bus #govchat

@lovisatalk: A7: Very difficult to access startups, single entrepreneurs, real innovative solutions, or dev for quick projects #govchat

@camcgr: RT @lovisatalk: A7: But senior mgt who have built org are the most challenging group to convince u need to change #govchat

@lovisatalk: @thomkearney right! Should be something that everyone shares not owns. big difference! #govchat

@lovisatalk: A7: One of the steps in the right direction was initiated by GSA through the @betterbuyproj http://t.co/LD5TaV8o #govchat

@lovisatalk: A7: Training needs are increasing as our user community becomes more diverse #govchat

@gmcasey1: RT @lovisatalk: A7: Power originally came from the hoarding of information, now it comes from the sharing of this information #govchat

@lovisatalk: A7: Need more & better community manager, overall employee, & executive training to name a few #govchat

@lovisatalk: A7: Challenge to dev effective SM training is not easily scalable due to customized bus requirements & mixed tool sets. #govchat

@lovisatalk: A7: Requires instructor to be a practitioner & understand individual business lines of organization #govchat

@lovisatalk: A7: This is a significant change in how we have taught other forms of tech in the past #govchat

@lovisatalk: A7: From a maturity cycle perspective we are not novices, but are far from being advanced users of social #govchat

@lovisatalk: A7: We are past the point of the experimental stage. Now, we need to integrate social media into our operations #govchat

@lovisatalk: A7: We need formal strategies to better organize our online & RL efforts #govchat

@lovisatalk: A7: This requires us to train ppl on dev strategies for their specific location & with regards to what tech is available #govchat

@PS_leader: Sometimes I think we need lessons in sharing. #GovChat

@thomkearney: Sometimes I think we need lessons in sharing. #GovChat

@lovisatalk: A7: Another challenge is who is using social media. Used to be only early adopters & Public Affairs. #govchat

@jkonga: RT @lovisatalk: A7: Power originally came from the hoarding of information, now it comes from the sharing of this information #govchat

@lovisatalk: A7: Now, executives, ambassadors, policy experts & more want & need to learn how to leverage these technologies #govchat

@camcgr: My main issue is getting org to allow staff access to just participate - most do not have access at work #govchat

@lovisatalk: @PS_leader very true! We all need a refresher course in sharing! #govchat

@lovisatalk: A7: Other challenges are giving ppl right to be anonymous in our communities #govchat

@lovisatalk: A7: Recognizing more ppl are connecting & using tech in unexpected ways #govchat

@lovisatalk: @camcgr yes we have this prob in US Gov too. My agency is one of the most permissive #govchat

@lovisatalk: A7: The BYOD movement; employees have better tech than we do. Potential for significant security issues #govchat

@lovisatalk: A7: Public’s perception abt how they want to do business w/ us is changing. They expect us to be using the tools they use #govchat

@lovisatalk: A7: As you can see none of these challenges are tech related. Most are ppl & culture issues. #govchat

@jkonga: RT @lovisatalk: A7: Very difficult to access startups, single entrepreneurs, real innovative solutions, or dev for quick projects #govchat

@thomkearney: Q8: What legislation do you find most challenging? #govchat

@dgtweets: RT @lovisatalk: A7: Power originally came from the hoarding of information, now it comes from the sharing of this information #govchat

@lovisatalk: A8: Making social media & other emerging tech compliant with Section 508 of the Rehabilitation Act/accessibility #govchat

@lovisatalk: A8: Just convened 2 working groups to study the feasibility of making social media accessible #govchat

@lovisatalk: A8: We don’t know if it is possible to make our content accessible, but are committed to exploring options #govchat

@lovisatalk: A8: The right to freedom of expression/speech /First Amendment has to be balanced with managing constructive discussion #govchat

@lovisatalk: A8:Privacy & protection of privacy is huge & not always easy to balance. Where ppl draw privacy line is subjective #govchat

@lovisatalk: A8: Usually addressing privacy means limiting amt of data we collect & protecting all required data collection. #govchat

@stourang: Agreed RT @thomkearney: Sometimes I think we need lessons in sharing. #GovChat

@lovisatalk: A8: The paperwork makes collection of any potential privacy data onerous & discourages most people #govchat

@camcgr: It's not just public but attracting new staff. They turn away from less free and open orgs #govchat

@lovisatalk: A8: Balancing privacy with social media requires careful thinking, planning, & being transparent in all actions #govchat

@jkonga: OK but policy lives with Comm? RT @lovisatalk @thomkearney right! Should be something that everyone shares not owns big difference! #govchat

@lovisatalk: A8: Intellectual property & copyright are new things for the U.S. Gov to deal with #govchat

@lovisatalk: A8: All U.S. Gov created content is in the public domain; don’t have a right to copyright #govchat

@FCTweedie: @camcgr Agree- having to get a Tweet thru 3 levels of clearance is rather against the spirit (& immediacy) of soc med #govchat

@lovisatalk: A8: Ppl providing content to our online communities or contests have right to copyright & we have an obligation to protect it #govchat

@lovisatalk: @jkonga no not necessarily. It can be in IT, customer service & more. It is every where! #govchat

@FCTweedie: @lovisatalk Is there support for use of CC BY in US Gov? #govchat

@lovisatalk: A8: We also have to understand how to use ppl’s original works as content for our sites too #govchat

@lovisatalk: A8 Records Mgt & Archiving is difficult because we don’t really have good tools to do this well #govchat

@lovisatalk: A8: Also difficult to determine what should be an official record. Does someone “liking” your post constitute a record? #govchat

@lovisatalk: @FCTweedie yes we use Creative Commons, but need to educate more ppl on this. #govchat

@lovisatalk: A8: Probably not, but where is that line? How do we capture & manage this? How to respect privacy issues? #govchat

@lovisatalk: A8: The conversation is complex, but continues as ppl carefully consider the issues & options #govchat

@lovisatalk: A8: Other issues that aren’t laws are: ethical issues, personal vs prof selves, role of gov, mgt of communities & more #govchat

@PS_leader: Speaking of archives, you can get your #GovChat transcripts here http://t.co/pzx50K7Y

@lovisatalk: Yeah that's a lot to digest, huh?n #govchat

@thomkearney: Q9: Any suggestions on how to address some of these challenges? #govchat

@lovisatalk: A9: There are ways to say yes, but it takes time & good planning #govchat

@lovisatalk: A9: A lot of it is educating other stakeholders abt what you want to do, dev mitigation strategies, & show how tools wk #govchat

@lovisatalk: A9: Having senior leadership provide you political coverage is extremely important #govchat

@lovisatalk: A9: heard today at #usinnovation that if you are a real change agent then you won't be popular #govchat

@lovisatalk: A9: Trying to keep emotion out of these discussions help keep things civil. Easy for ppl to overreact #govchat

@lovisatalk: A9: Collaboration w/ other gov agencies, other gov, and private sector for best practices are also key #govchat

@lovisatalk: A9: One example of this is GSA’s public http://t.co/OfFwYRq8 site & internal wiki platform called MAX #govchat

@dgtweets: Defeats the purpose RT @FCTweedie: having to get a Tweet thru 3 levels of clearance is rather against ...social media #govchat

@jkonga: Will followup on this RT @lovisatalk: @jkonga no not necessarily. It can be in IT, customer service & more. It is every where! #govchat

@TheFireTracker2: RT @lovisatalk: A8 Records Mgt & Archiving is difficult because we don’t really have good tools to do this well #govchat #smem

@lovisatalk: @jkonga I look forward to our chat :-)n #govchat

@camcgr: Same elsewhere RT @lovisatalk: A9: heard today at #usinnovation that if you are a real change agent then you won't be popular #govchat

@dgtweets: RT @lovisatalk: A8: Balancing privacy with social media requires careful thinking, planning, & being transparent in all actions #govchat

@jkonga: RT @lovisatalk: A9: Having senior leadership provide you political coverage is extremely important #govchat

@PS_leader: I ran into someone and found out that department had held meeting trying to determine how to answer one of my tweets! #GovChat

@thomkearney: @lovisatalk and lets not forget the #goc #GC20 applications like http://t.co/96wTa0cw #GCFORUMS #GCCONNEX #govchat

@lovisatalk: @camcgr agreed. Not new, but it is worth repeatingn #govchat

@jkonga: Always for #Opengov #Gov20 RT @lovisatalk: A9: Having senior leadership provide you political coverage is extremely important #govchat

@thomkearney: Q10: From a practical perspective,how do you address these issues for community building? #govchat

@PS_leader: And if that isn't scary enough even though when I heard this it was weeks later, still hadn't gotten an answer! #GovChat

@jkonga: Ppl dont like change RT @lovisatalk: A9: heard today at #usinnovation that if you are a real change agent then you won't be popular #govchat

@dgtweets: #yam RT @lovisatalk: Culture change is required Great article on leading that change http://t.co/sWoiZlt7 #govchat

@camcgr: Q How do you temper misconception only <25 yrs understand social media #govchat

@mjmclean: Hi @lovisatalk - great progress! What is the biggest challenge and/or opportunity ahead for your team over the coming months? #govchat

@TheFireTracker2: RT @lovisatalk: A9: Collaboration w/ other gov agencies, other gov, and private sector for best practices are also key #govchat

@thomkearney: hmmm @lovisatalk may be over her twitter limit.... #govchat

@PS_leader: @dgtweets @lovisatalk My quote on this is.... "Culture eats technology for lunch! " #GovChat

@dbevarly: That explains it. RT @lovisatalk: A9: heard today at #usinnovation that if you are a real change agent then you won't be popular #govchat

@thomkearney: @lovisatalk will be back with us in a moment on a different account. #govchat

@PS_leader: @georgewenzel @spydergrrl Hi George, You may wish to repeat with #GovChat included if you'd like your tweet included in the transcript.

@jkonga: Was it policy or tech that cut her off :-) RT @thomkearney: @lovisatalk will be back with us in a moment on a different account. #govchat

@dbevarly: After hearing #CivicMedia panel on #OpenGov, perhaps not MT @PS_leader: @dgtweets @lovisatalk "Culture eats technology for lunch! " #GovChat

@lovisaW1: Ok I think I am back in business. Sorry! I broke Twitter! #govchat

@thomkearney: @lovisaw (@lovisatalk) Q10: From a practical perspective,how do you address these issues for community building? #govchat

@lovisaW1: A10: Have developed the Social Media Hub to act as DIY resources since we are not a 24/7 shop. #govchat

@lovisaW1: A10: The Hub includes Field Guides, Best Practices, templates, a forum, various research papers abt emerging tech globally #govchat

@lovisaW1: A10: One of the most important templates is our Terms of Use. Required to be posted where possible #govchat

@lovisaW1: A10: The TOU includes rules of conduct for the communities #govchat

@lovisaW1: A10: The TOU is updated periodically as our thinking evolves & new issues need to be addressed #govchat

@thomkearney: We will extend our time a few minutes tonight to accommodate the delay. #govchat

@lovisaW1: wow that egg avatar is ugly! #govchat

@lovisaW1: A10: Have a formal school that provides basic social media training #govchat

@lovisaW1: A10: Wking on dev class to empower IT offices to funct more like tech consulting companies #govchat

@lovisaW1: A10: Provide ad hoc consultations & one on one executive training #govchat

@thomkearney: @lovisaW1 its the egg of opportunity.... #govchat

@lovisaW1: A10: Best Practices attempts to legitimize innovation at the fringes of our org & helps ppl share their work #govchat

@lovisaW1: A10: Best Practices is the most popular section of the Social Media Hub #govchat

@PS_leader: @dbevarly @lovisatalk Yes Dan! Please pipe down before I block you! =) #GovChat

@lovisaW1: A10: Provide a M-F, 8-5 Social Media Help Desk to cover tech, policy, security, & vendor relations issues #govchat

@lovisaW1: A10: Overall we try to develop as many DIY resources as possible for our various user communities #govchat

@lovisaW1: A11: All good relationships take time; trust does not happen overnight. #govchat

@thomkearney: RT @lovisaW1: A10: Best Practices attempts to legitimize innovation at the fringes of our org & helps ppl share their work #govchat

@lovisaW1: A11: You will need to find creative ways to engage stakeholders to get them to understand. It takes patience & tenacity #govchat

@thomkearney: MT @lovisatalk: A7: Culture change is required ... Great article on leading that change http://t.co/to30iwhn #govchat

@thomkearney: Q11: Any tips on building better relationships? #govchat

@thomkearney: Q12: Any final thoughts to share? #govchat

@jkonga: This should be shared w/ broader community RT @lovisaW1: A10: Best Practices is the most popular section of the Social Media Hub #govchat

@PS_leader: Our #GovChat SPECIAL guest this evening @lovisatalk is now tweeting on lovisaw @lovisaW1! Cheers! #GovChat

@Org9: Ha! Nice one dear :D RT @lovisatalkn"heard today at #usinnovation that if you are a real change agent then you won't be popular" #govchat

@lovisaW1: A12: Isn’t this enough? :-) I’d much rather hear from you. What are your questions? #govchat

@lovisaW1: @jkonga agreed! #govchat

@PS_leader: @dbevarly Hahahaha! Didn't you see the =) Was just a crack relative to your popularity reply! Cheers! #GovChat

@Lyne_Robichaud: @PS_leader Your tweets must be very complex / profound, if meetings required to answer them :) #govchat

@PS_leader: @Lyne_Robichaud Hahaha! Think it was more of a reflection on those trying to answer than the complexity of the tweet! =) #GovChat

@lovisaW1: @mjclean biggest challenge for team is lack of ppl on team & holding ground we have gained against those who don't want to change #govchat

@jkonga: No time now but mdigital divide :-) RT @lovisaW1: Isn’t this enough? :-) I’d much rather hear from you. What are your questions? #govchat

@Lyne_Robichaud: @PS_leader I've seen teams of MPs meeting to find risk aversion answers to reject my #opengov projects. #govchat

@dbevarly: Touché .RT @PS_leader: @dbevarly Hahahaha! Didn't you see the =) Was just a crack relative to your popularity reply! Cheers! #GovChat

@Ms_CLau: RT @PS_leader: Our #GovChat SPECIAL guest this evening @lovisatalk is now tweeting on lovisaw @lovisaW1! Cheers! #GovChat

@camcgr: Well done all. This has been one of the busiest and best to date. #govchat

@Lyne_Robichaud: @PS_leader They can be very creative at producing answers. I noticed innovators from around world getting similar answers too. #govchat

@Lyne_Robichaud: RT @jkonga: @lovisatalk Moving to innovation requires a huge change in a culture that is risk adverse. What steps have u taken. #Govchat

@lovisaW1: @jkonga yes, mdigital divide is something I track & am interested in. Samsung released $100 smartphone to Africa #govchat

@thomkearney: We are almost out of time. @lovisaW1 aka @lovisatalk we have thoroughly enjoyed your insights #GovChat #govchat

@camcgr: Classic eg I am blocked from seeing the links RT @lovisaW1: A12: Links to more of our accts may be found here http://t.co/jlRAABQD #govchat

@thomkearney: Be sure to check out her blog at http://t.co/Mgf9Bg3a #GovChat #govchat

@lovisaW1: @jkonga I asked when does the US get these for our digital divide. Heard ppl are working on this #govchat

@gov20radio: #govchat If you'd like to hear more about innovation at State Dept, check out our interview with @FergusHanson http://t.co/x0Ck7x6h

@lovisaW1: @camcgr odd! It is our Dept of State FB page #govchat

@dbevarly: @lovisaW1 Perhaps rallying more input/support from citizens will help hold your ground and affirm your position. #govchat

@thomkearney: examples of how State is using social media in the slideshare presentation http://t.co/uxwSEeow #govchat #gov20 #govchat

@Ms_CLau: RT @thomkearney: examples of how State is using social media in the slideshare presentation http://t.co/uxwSEeow #govchat #gov20 #govchat

@jkonga: Thx Lovisa! RT @thomkearney We are almost out of time. @lovisaW1 aka @lovisatalk we have thoroughly enjoyed your insights #GovChat #govchat

@PS_leader: @Lyne_Robichaud Interesting Lyne, would you like to be our guest one evening on #GovChat to discuss Overcoming Resistance to Open Government

@camcgr: I am in Australia and my Dept blocks FB to staff RT @lovisaW1: @camcgr odd! It is our Dept of State FB page #govchat

@thomkearney: Join us next week for #GovChat on June 27, at 8:00 pm EST #GovChat (we need a guest btw) #govchat

@lovisaW1: @dbevarly we hope so, but need help doing that. This is why doing outreach is so important. #govchat

@lovisaW1: @dbevarly why Twitter is a great tool to connect ppl around the world. #govchat

@thomkearney: Feel free to make suggestions on future guests + topics @PS_Leader and if you're interested in guest hosting let us know. #GovChat #govchat

@thomkearney: The schedule for future chats and transcripts will be available at http://t.co/TCSrfnOm #GovChat #govchat

@lovisaW1: @jkonga glad you could join! Always nice to chat with you #govchat

@thomkearney: Follow @PS_Leader to keep up with the latest announcements #GovChat SPECIAL guests, topics and news about #GovChat #govchat

@jkonga: Cool! Need here too RT @lovisaW1: @jkonga I asked when does the US get these for our digital divide. Heard ppl are working on this #govchat

@lovisaW1: @camcgr try it when you get home or on your mobile #govchat

@camcgr: Brilliant well done all #govchat

@PS_leader: @camcgr @lovisaW1 Hahaha maybe China's blocking them out for those in Asia locales? #GovChat

@camcgr: Using iPad now RT @lovisaW1: @camcgr try it when you get home or on your mobile #govchat

@lovisaW1: Thanks @thomkearney and everyone who came out tonight #govchat

@camcgr: LOL RT @PS_leader: @camcgr @lovisaW1 Hahaha maybe China's blocking them out for those in Asia locales? #GovChat

@lovisaW1: @camcgr let me know if you have any problems. Happy to help. #govchat

@PS_leader: 321 tweets generated 617,251 impressions, reaching an audience of 43,746 followers within the past 24 hours #govchat http://t.co/tqrQpF3u

@thomkearney: 321 tweets generated 617,251 impressions, reaching an audience of 43,746 followers within the past 24 hours #govchat http://t.co/Mt8ngh8O

@camcgr: Thanks RT @lovisaW1: @camcgr let me know if you have any problems. Happy to help. #govchat

@allisonhornery: @PS_leader Happy to be a #govchat guest one week to talk @gov20radio if you'd like :)

@ljmontgo: Agreed RT @camcgr: Brilliant well done all #govchat

@PS_leader: Thanks @LovisaTalk for agreeing to join us on #GovChat this evening and persevering through your @Twitter incarceration! Cheers!

@camcgr: Alison would be a good choice RT @allisonhornery: @PS_leader Happy to be a #govchat guest one week to talk @gov20radio if you'd like :)

@citizenbridge: RT @thomkearney: examples of how State is using social media in the slideshare presentation http://t.co/9372JGhG #govchat #gov20 #govchat

@Anita_Chauhan: Is #govchat still going on? #gov20

@Lyne_Robichaud: @PS_leader Would be honored. I'm back from Strasbourg (CoE): 8 months of think tank analysis with 1000+ citizens. #govchat #riskaversion

@ljmontgo: @lovisaW1 Wish I could respond in real time to Twitter mis-info to at least say "Ummm, you sure about that?" #manylayersofapproval #govchat

@jkonga: RT @thomkearney: The schedule for future chats & transcripts will be available at http://t.co/kgZVMDU2 #govchat #Opengov #Gov20

@jkonga: RT @PS_leader: 321 tweets generated 617,251 impressions, reaching an audience of 43,746 followers within the past 24 hours #govchat http://t.co/tqrQpF3u

@jkonga: RT @allisonhornery: @PS_leader Happy to be a #govchat guest one week to talk @gov20radio if you'd like :)

@Lyne_Robichaud: @PS_leader I'm afraid we haven't found the "magic formula" yet. Resistance to #opengov, a complex situation. #govchat

@jkonga: Yes please RT @allisonhornery: @PS_leader Happy to be a #govchat guest one week to talk @gov20radio if you'd like :)

@PS_leader: @allisonhornery @gov20radio Would be great Allison! Our hostest with the mostest @ThomKearney will be in touch with you! Cheers! #GovChat

@PS_leader: @Lyne_Robichaud Excellent Lyne! @ThomKearney will connect with you can you DM him your email please? #GovChat

@lovisaW1: @ken_sanderson there are good reasons for not being transparent in gov, but where possible, we should aspire to be transparent #govchat

@PS_leader: @Lyne_Robichaud All will find that like water "openness" will always find a way through sooner or later. aka Resistance is futile! #GovChat

@lovisaW1: @ken_sanderson ppl say we don't respect privacy, but most gov ppl I know take it VERY seriously #govchat